Customer Support is available by telephone during UK Office Hours

 
Monday - Friday  - 9am - 5pm
UK Call: 01777 710999 - Overseas Call: +44 1777 710999

or via email:-


 

If you require technical assistance, in the first instance please email us telling us the following:-
  1. Your Order Number and date of order.
  2. Your country of residence.
  3. Whether you are operating an Imac or PC (Please note no assisstance is given to mobiles)
  4. Exact problem you are experiencing - Please give a detailed explanation.
  5. Telephone number you can be contacted on with area code
Once we have received your email we will do our best to contact you within 24hrs (please note weekend support is not available).

For faster response to your issues, if you have a skype account please advise us of your skype details so we can chat to you via Skype, or using Skype just contact us, our Skype ID is:- ArchangelAvatara

Normally issues can be resolved just through email, but if this is not possible, we will use remote assistance as a final resort to try and help you.

Please remember to check the time difference if you are calling from abroad.


(1) How To Return An Item
(2) How To Cancel or Change An Order
(3) Undelivered Orders

 

HOW TO RETURN AN ITEM TO US OR REQUEST A REFUND:-


When you can return an item


sh to return an item to us for a refund or replacement you can do so providing the item it received by us within 14 days from the date of your order and you must ring our Customer-Support team on 01777 710999 during business hours (9am - 5pm) to arrange a return, alternatively you can email us for a return agreement number.We hope you love what you buy on our website. If you wi


Please note that you cannot return Audio CDs, if you have broken the seal on the CD wrapping.

Why do you have to call us? This ensures we know you are sending goods back to us and we can ensure they are logged back when they arrive, so you can authorise your replacement or refund on the day we receive your parcel back.

Who pays for return postage costs 


re of the damaged item and then we will arrange for the item to be returned. If you change your mind about a purchase and want to return it, then you are responsible for all the postage and packing  costs and we recommend you obtain proof of postage from the Royal Mail.If the item is faulty or damaged, please provide us email us a pictu

If the packing is not sufficient for the item and the item is delivered back to us damaged, there will be no refunds and you will need to make a claim with Royal Mail, therefore please ensure you keep your proof of posting receipt.

How to return an item

To return an item: 

1. Call us on 01777 71099 or email us, and state you want to arrange a return.

2. Once you have been given a returns number, place a copy of your order in with your item. . 

3.If photos of the item would be helpful for documenting the condition of the item you bought and received, you can email them to Customer Services. You can email your photos in the following formats (PNG, JPEG, BMP, or GIF; max size 5MB). .

4 Depending on the item you've purchased,  in the event the item is damaged or faulty, we’ll will arrange for you to return the item back to us.

5. Pack the item carefully. Include the packing slip or copy of your order, and send the item back to the us. You must return the item – in the same condition as you received it – within 14 calendar days of requesting the return. It's good practice to include tracking information (if available) when returning an item.

6. Once we have has received your parcel, we’ll process a refund within 6 working days. If you have any problems, we’ll do our best to help resolve any issues.

SEND YOUR ITEM TO:-

Customer Support - Returns Dept
AngelGuidedMeditations.com
Montagu House - London Road
Retford
Nottinghamshire
DN22 7JJ
UK

Requesting a replacement item

If you would like to request a replacement item instead of a refund. Please  call us first. You will be responsible for the cost of returning the item to us. There is also an additional Postage & Packing Charge for replacement items to be sent out to you, and you need to telephone us, so we can arrange for you to pay the additional shipping costs by debit or credit card.

To request a replacement, simply contact us on  01777 710999.  Once approved, make sure you post the original item back to us within 14 calendar days of starting your request.

REFUNDS

Refunds are given on physical goods ONLY.

DIGITAL GOODS

Definitions

In this Agreement the following words and expressions shall have the following meanings:-

"AngelGuidedMeditations" means Angel Guided Meditations, Registered in England: 03188825, Montagu House, London Road, Retford, Nottinghamshire, DN22 7JJ, United Kingdom

"Store" means any web based service operated by "AngelGuidedMeditations" for the purposes of marketing and retailing digital goods.

"Customer" means you the person purchasing "Digital Goods" from "Angelguidedmeditations"

"Author" means the person that has the Intellectual Property rights or rights to sell the "Digital Goods" via the "Store"

Words denoting the singular shall include the plural and vice versa and words denoting any gender shall include all genders.

The headings of the paragraphs of this Agreement are inserted for convenience of reference only and are not intended to be part of or to affect the meaning or interpretation of this Agreement.

Conditions of Sale

Introduction

These Conditions of Sale govern the sale of "Digital Goods" by "AngelGuidedMeditations" to the "Customer".

1. The Contract

When you purchase "Digital Goods" from "AngelGuidedMeditations" via any of our "websites you will be required to click the "I Agree" tick box to complete the order. By clicking the "I Agree" tick box you are accepting these terms and conditions of sale. The contract for the purchase of any "Digital Goods" will be between the "Customer" and "AngelGuidedMeditations" and will only be formed when "AngelGuidedMeditations" make the "Digital Goods" available for download and we have received payment in full for the "Digital Goods". Until we make the "Digital Goods" available for download and receive payment in full there is no contract between the "Customer" and us for the "Digital Goods". "AngelGuidedMeditations" reserves the right, at our sole discretion to reject any order we receive. By placing an order with "AngelGuidedMeditations" you agree you are:-

2. Cancellation and Refunds

By purchasing "Digital Goods" from "AngelGuidedMeditations" who are based in the UK the "Customer" if also based in the UK is bound by the UK Consumer Contracts Regulations. By downloading any "Digital Goods" from "AngelGuidedMeditations" the "Customer" is waiving their rights to the 14 day cooling-off period. If a UK based "Customer" wishes to retain their 14 day cooling-off period they must email us and NOT download the item for 14 days. In your email to us, you must make the following comment 'I wish to accept my 14 days cooling off period.'  We will confirm receipt of your email by return. Accepting the 14 day cooling off period for digital goods means the "Customer" will not download their "Digital Goods" until the cooling off period has expired.

All sales of intangible digital goods are final. Refunds for any "Digital Goods" sold by "AngelGuidedMeditations" will only be considered for a refund if any of the following conditions apply:-

All refunds will only be issued to the transaction ID related to the sale of the "Digital Goods".

3. Price and Payment

The price of any "Digital Goods" will be as quoted on the "Store" at the then current time, except in the case of obvious error.  We will not accept any offers for "Digital Goods" other than at the then current price. Payment for all "Digital Goods" is processed securely by various third party payment gateway services and will be handled in the currency advertised on the "Store".

4. Delivery

"Digital Goods" are delivered to the "Customer" by:-

You hereby agree to download "Digital Goods" for private, non-commercial use only and that you will not copy, redistribute, transmit, assign, sell, broadcast, rent, share, lend, modify, adapt, edit, sub-license or transfer the "Digital Goods" to anyone else. Nothing in these conditions of sale grants the "Customer" any rights other than those expressly set out herein. These terms do not grant the "Customer" any rights in relation to the synchronisation, public performance, promotional use, commercial sale, resale, reproduction, distribution or commercial exploitation of any "Digital Goods". Any breaches of these terms will be pursued to the full extent of the law. Some "Digital Goods" sold by "AngelGuidedMeditations" may contain additional licensing terms or terms of use within the download which the "Customer" hereby agrees to abide by.

5. Customer Requirements

In order for the "Customer" to access the "Digital Goods" the "Customer" is required to have:-

6. Email Communications

In the process of purchasing "Digital Goods" from "AngelGuidedMeditations" the "Customer" email address will be subscribed to the "AngelGuidedMeditations" general email list. 

TO HELP YOU FURTHER CLICK HERE TO DOWNLOAD THE TRADING-STANDARDS-DISTANCE-SELLING-GUIDE

Can I change or cancel my order?

If you’re really quick giving us a call on +44 1777 710999, we might be able to cancel or change your order.

You can check to see if the item has already been dispatched, if it hasn't call us straight away during our office hours of 9am - 5pm, however if the item(s) have been despatched once you receive the items that you no longer want, please return them in the normal way. Please see our returns information above. Full details on how to return an order are also shown on your despatch note.

Undelivered Orders

If after dispataching your item it is returned back to us because the mail service of your country is unable to deliver it, please note that there will be an additional shipping charge to repost your order out to you. This is regardless of whether you are in the UK or International.  In the event you do not wish to pay the additional delivery charge, you will be refunded for your order LESS the original charges we incurred to post the item out to you,  when you first placed your order. The cost of this postage should be claimed from your local postall service which has returned it back to us.