Downloading and saving your Meditation MP3/books to your hard drive is easy.

NB* DOWNLOADING TO A MOBILE PHONE - All downloads are in zip format. Please consult your handbook for your phone on how to open a zipped file. Unfortunately we cannot offer support on downloads to smartphones due to the number of different makes and models.  We would recommend you download your meditations onto a PC/Laptop, so you can back them up onto a disc before installing them onto your phone.

1. Open my documents on your computer
2. Click on Make a New Folder
3. A new menu will appear click on folder
4. Write the name of your meditation or book in the box under the folder

If the writing doesn't appear open my documents right click on the new folder and click rename, change the name of the folder to "Name of your meditation/book".

Now the download

• Right click on the download link you want to download
• When the menu appears click on "save target as"
• A box should appear titled "file download"
• A few seconds later a second box should open that says - 'Save As'
• In the save as box at the top you will see - save in - click on the arrow
• Click on my documents
• Click on the folder you made that is named after the meditation/book you have just purchased.
• Then click save
• repeat for each mp3 meditation/book you wish to save

This will save the meditation mp3/book on your computer and it will be easy for you to find. Just go to my documents and open the meditation/book folder.

Please note the first time you see your meditation file, it will be in a zipped file, to speed up the download time. You will need to have open this file first using either Winzip (http://www.winzip.com/win/en/downwz.htm) or http://sourceforge.net/projects/sevenzip/files/7-Zip/9.20/7z920.exe/download

Once you have unzipped your files, then click on the icon of the mp3 to listen to it or your book to read it.

While downloading MP3's/books, please be patient. The meditations can take several minutes to download depending on the speed of your Internet connection.

How to download

Do NOT use Internet Explorer or any other browser to download large media files directly (through the "Save object as..." option)! Media files are relatively large (500-700MB and more) and if your download freezes for some reason, Internet Explorer will NOT resume it! Use a download manager instead like FlashGet which can be downloaded for free from the official site.

To prevent download interruption we recommend using the following download manager:

• for Windows

We recommend you use Free Download Manager (http://www.freedownloadmanager.org/)

• for Mac

iGetter download manager (http://www.igetter.net/iGetter.html).

• For both systems

As an alternative you can install Firefox Browser (http://www.firefox.com) and Firefox extension DownThemAll!
(https://addons.mozilla.org/en-US/firefox/addon/201)

Preferences:

- Start Firefox browser
- Press Tools, 'DownThemAll - Preferences'
- Click on 'Main' tab

- Change 'Max concurrent downloads' to '2' via the drop down list. You need to do this because our store doesn't allow more than 2 or 3 simultaneous downloads. We want to provide high speed for all our clients.

- Click 'OK' to save the settings

Downloading Media Files:

• After purchasing a meditation you will receive an email with a download link. Follow the link and input your username and password, you will then see your downloadable file.
• Right click and choose 'DownThemAll' and a window of DownThemAll manager will appear
• Once everything is OK, either start downloading now via 'Start!' button or queue the file for later with 'Add paused!' button.

If it didn't help you, contact us explaining the problem, which country you live in and if possible the time difference between you and us here in the UK, we will then arrange for a technical assistant to help you with your problem via remote assistance.